Nice, clean facility
June 7, 2019
Pros: professional, pleasant staff; clean units and grounds
Cons: I was disappointed in the refund policy, or lack thereof. Life happened, and the day after I rented the unit- before I moved anything into the unit or even placed a lock, I found out that I would not have to relocate at that time so I wouldn’t need the unit. This was within a 24 hour time frame. I spoke with a gentleman at the office who felt certain I would be refunded some, if not all, of the $175 I paid. It was due to an unforeseen circumstance that I rented the unit to begin with, unfortunately these situations happen in life. After speaking with his manager, she informed me that I wouldn’t be entitled to any refund at all. This was disappointing as the mere 24 hours I rented the unit did not cause any loss of business. I understand what a contract is, however, having a period of a couple days to cancel in the event of unexpected life events would be awesome customer service .