Horrible experience.
Andy
February 21, 2023
Save Green Self Storage in Arden has been an ABSOLUTE NIGHTMARE. My 10x10 unit has rodents, I’ve caught Mice with traps and there are large spiders, MOLD and I believe snakes have borrowed in the building. I threw away a bed that had gotten rodent blood all over it, along with hair and other animal parts. Something had been killed by something. Perhaps a snake ate a rat. I don’t know, but I do have photos. My first unit leaked and they didn’t fix it. They had me move a few units over. After a few months of my complaint to management, which no longer works there, they raised my price $30 more to $138 a month for 10x10. They have gone through management at least once since I've been there. I never received a letter about the change in price and when I called to sell why the price had gone up, I was told by Brian that they will not budge on the price. This place is a total rip-off. I would never recommend anyone to bring their stuff unless it is stuff you don't mind, for it to possibly be ruined and or by a management who doesn’t care about customer satisfaction and raises the price, their way or no way. In addition, the price is very expensive. I’ve call others and can get an outside unit 10x10 for $100. Do your research. There are tons of storage facilities in Asheville that have great customer service and are clean. As you can see by the photos, there have been tons of MICE DROPPINGS in this building. Water. Wetness. I had all kinds of stuff ruined that I had to throw away, thousands of dollars worth of stuff. One customer said that the management goes above and beyond. Well when you ask them why your bill went up and they say well management won't budge, that's not customer service at all, especially after I have been there for 4 YEARS!
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